Thank you, we have received your request
You have taken an important step. A trained member of staff will read your request.
Your reference
This reference is shown only once
Keep it somewhere safe — you will need it to check your request. If it is not safe to write it down or save it, don't. We can check it is you another way when you contact us.
What happens now
Request sent
First check
Usually within 2 working days, during monitored hours (Mon–Fri 11:00–17:00).
We get in touch safely
Only in the ways and at the times you chose.
Times are typical and set by the organisation admin.
This confirmation does not mean your request has been accepted, and it does not mean someone will respond straight away. We are not an emergency service.
If you are in danger now, call 999.
Checking on your request
You can check the status using your reference and a one-time code we send in the safe way you chose. No sensitive details are shown.