Youth Foundation

What kind of help do you need?

Who are you asking for help for?

For myself For someone elseIdeally they know and agree, if it is safe.

What type of support do you need?

Choose all that apply. It is fine if you are not sure.

What matters most to you right now? (optional)

Do you need urgent help?

Yes, I do not feel safe or need help soonYour request goes to our safeguarding team to check first, during monitored hours. Not right now Not sure

We will ask about safe ways to contact you in step 4.

Cancel

A little about you

We only ask what we need to help you safely. We will not ask for your address, passport or any ID now.

What name would you like us to use?

This can be a first name only or a nickname. Your legal name is not needed now.

Age group

If you are 16 or 17, we follow safeguarding steps suited to your age.

Under 16? There are other ways to get help

Minimum age 16

Which area do you live in? (optional)

Your town or local council only — not your address.

Preferred language

Do you need an interpreter?

Yes No Not sure

Is there anything that would make it easier to talk with us? (optional)

For example: British Sign Language, large print, or step-free access.

Do you have children or others who depend on you? (optional)

This helps us plan the right support. No names needed.

Yes No Prefer not to say

Are you getting help from another service at the moment? (optional)

In your own words

Please tell us what support you need. You do not have to share every detail at this stage.

A few sentences is enough. You can write in English, Arabic or any language you prefer.

Some questions that may help (optional)

What would you like to change?

Is anything worrying you about contacting us?

Is there anything we need to know to keep you safe?

You do not need to upload any evidence or documents. If we need anything later, we will ask and explain why.

How we can contact you safely

We follow what you choose here for every message and reminder we send. You can change it later.

When is it safe to contact you? (optional)

Weekday mornings Weekday afternoons Any time in our working hours I will write specific times

How should our messages look?

Fully neutralFor example “You have a new message” — no mention of our name or your situation. It is fine to mention Youth FoundationWe never include details of your situation in messages.

Do not contact me outside the secure portal
Until you have an account, you can check progress with your reference. Someone else may see my phone or email

Contact details

All optional. We only show the fields for ways you said are safe (this prototype shows all of them).

Email (optional)

Phone number (optional)

Anything else about safe contact? (optional)

Privacy and checking your request

What happens to your information

This service is run by Youth Foundation, a registered charity in England and Wales (no. 1202802).
We use what you tell us to understand what you need, keep you safe and contact you in the way you chose.
Only authorised staff who need it to help you can see your request. Activity staff do not see details of your situation.
If we believe someone is at serious risk, we may need to share information with services such as the police or social care. We will tell you when it is safe to do so.
You can ask for help with your privacy at any time at privacy@youthfoundation.org.uk.

Read the full privacy notice

Extra choices (optional)

You do not need to tick any of these. It will not affect your request in any way.

I would like to hear about upcoming activities and programmes You may invite me to take part in surveys to improve the service

Check your answers

For: Myself
Support: Housing, Mental health and wellbeing
Urgent: Not right now
Preferred name: Amira (example)
Age group: 25–34
Language: Arabic, with an interpreter
In your words: I need help finding somewhere safe to live… (example)
Contact: Text only, weekday mornings, neutral messages

Sending your request does not guarantee acceptance, and this is not an emergency service. If you are in danger now, call 999.

Send my request

Online requests are not open yet

Request support

What kind of help do you need?

A little about you

In your own words

How we can contact you safely

Contact details

Privacy and checking your request

What happens to your information

Check your answers